Service Concierge & Customer Experience Lead

Key Scales Ford Inc; Leesburg (FL); Vor Ort; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Retirement Plan

Colonial Life

Short & Long Term Disability

Vacation

Personal Time Off

Sick Leave

Holiday Pay

Employee Discounts

Zusammenfassung

Key Scales Ford Inc. is seeking a hands-on Service Manager to oversee the Drive Lane, service orders, and technician time, ensuring prompt and courteous customer service. You will own the customer experience, coordinate concierge support, and maintain a high Customer Success Index.

The role requires strong leadership, excellent communication, and a proven track record in service and sales, with a clean driving record and valid license. Join a team focused on exceptional customer care.

Qualifikationen

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Aufgaben

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Kenntnisse

Organized

Leadership

Time management

Customer communication

Professional appearance

Customer satisfaction

Team oriented

Self-motivated

Independent

Clean driving record

Valid driver’s license

Jobbeschreibung

Key Scales Ford Inc. is seeking a hands-on Service Manager to oversee the Drive Lane, service orders, and technician time, ensuring prompt and courteous customer service. You will own the customer experience, coordinate concierge support, and maintain a high Customer Success Index.

The role requires strong leadership, excellent communication, and a proven track record in service and sales, with a clean driving record and valid license. Join a team focused on exceptional customer care.