Auto Service Concierge — Customer Experience Lead

Crest Ford, Inc.; Flat Rock (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time off

Parental Leave

401(k) with company match

Job summary

Crest Ford, Inc. is hiring for a customer service-oriented role at our dealership in Michigan. You will oversee service orders, ensure prompt and courteous service, and provide concierge support for owner inquiries both in person and by phone.

The role emphasizes teamwork, a professional appearance, and a strong commitment to customer satisfaction, with opportunities to grow within the dealership.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to work well in a team.
• Excellent time management and organizational skills.
• Professional appearance and conduct.

Responsibilities

• Oversee service orders and ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out additional assignments.
• Provide concierge support for all owner inquiries, in person or by phone.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Reinforce company policies and adhere to standards.
• Be a positive member of the customer service team.

Skills

Organized and friendly personality

Teamwork

Time management

Excellent communication

Professional appearance

Customer satisfaction focus

Clean driving record

Job description

Crest Ford, Inc. is hiring for a customer service-oriented role at our dealership in Michigan. You will oversee service orders, ensure prompt and courteous service, and provide concierge support for owner inquiries both in person and by phone.

The role emphasizes teamwork, a professional appearance, and a strong commitment to customer satisfaction, with opportunities to grow within the dealership.