Express Service Advisor - Flexible Hours & Customer Focus

Gordie Boucher Ford of Kenosha, Inc; Wisconsin; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Gordie Boucher Ford of Kenosha, Inc. is seeking an Express Service Advisor to greet customers, document concerns, and open repair orders for express services. You will work with technicians and advisors to ensure timely updates and clear explanations of estimates and work performed.

Applicants should excel in customer service, be comfortable with dealership software, and possess a valid driver’s license. Experience is preferred but not required, with a strong willingness to learn and grow in a

Qualifications

• Strong customer-service mindset with professional demeanor.
• Ability to listen, document, and communicate effectively.
• Comfortable using dealership computer systems and software.

Responsibilities

• Greet customers promptly and document service needs.
• Open and maintain repair orders via dealership systems.
• Walk around vehicles and note condition for technicians.
• Explain services and obtain approvals before work.
• Coordinate express service operations and scheduling.
• Maintain accurate customer and vehicle records.
• Provide updates on vehicle status and ensure timely completion.
• Collaborate with service advisors, technicians, and parts staff.

Skills

Customer service

Communication

Professional appearance

Multitasking

Attention to detail

Computer literacy

Willingness to learn

Driver's license

Job description

Gordie Boucher Ford of Kenosha, Inc. is seeking an Express Service Advisor to greet customers, document concerns, and open repair orders for express services. You will work with technicians and advisors to ensure timely updates and clear explanations of estimates and work performed.

Applicants should excel in customer service, be comfortable with dealership software, and possess a valid driver’s license. Experience is preferred but not required, with a strong willingness to learn and grow in a