Service Dispatcher & Technician Scheduler

Advanced Business Solutions; Saint Augustine (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K Available

Health Insurance Plan

Job summary

A leading office equipment provider in Saint Augustine, FL is seeking a full-time Service Dispatcher to coordinate service calls and ensure customer satisfaction. Responsibilities include scheduling technicians, direct communications, and maintaining service records. An ideal candidate has strong dispatching and customer service skills, with prior experience preferred. The role offers a salary position with benefits including health insurance and a 401K plan.

Qualifications

• Strong skills in Dispatching and Customer Service.
• Proficiency in Communication and Phone Etiquette.
• Ability to ensure Customer Satisfaction.
• Excellent organizational skills with attention to detail.
• Prior dispatching experience preferred.
• Eager to learn and grow.
• Self-Motivator and team player.

Responsibilities

• Manage coordination of service calls.
• Schedule technicians efficiently.
• Communicate with customers for timely service delivery.
• Maintain accurate records of service orders.

Skills

Dispatching

Customer Service

Communication

Phone Etiquette

Organizational Skills

Problem Solving

Tools

Service Management Software

Job description

A leading office equipment provider in Saint Augustine, FL is seeking a full-time Service Dispatcher to coordinate service calls and ensure customer satisfaction. Responsibilities include scheduling technicians, direct communications, and maintaining service records. An ideal candidate has strong dispatching and customer service skills, with prior experience preferred. The role offers a salary position with benefits including health insurance and a 401K plan.