Dispatcher & CSR: Elevate Service Delivery

Mechanical One; Longwood (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation and benefits package

Opportunities for career development

Supportive team culture

Job summary

A premier service provider in Florida is seeking a Dispatcher/Customer Service Representative to enhance operational efficiency. This role involves coordinating service calls, managing technician schedules, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, experience in a customer-focused environment, and the ability to multitask effectively. Join a supportive team culture with opportunities for growth and a competitive compensation package.

Qualifications

• Previous experience in dispatch, customer service, or a similar role preferred.
• Experience in HVAC, plumbing, electrical, construction, or logistics industries is a plus.
• Ability to work flexible hours, including evenings and weekends, if required.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Efficiently manage service appointment scheduling.
• Address customer concerns or complaints professionally.
• Assist with payment processing and invoicing.

Skills

Excellent verbal communication skills

Strong problem-solving abilities

Time management skills

Ability to multitask

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office (Word, Excel, Outlook)

Job description

A premier service provider in Florida is seeking a Dispatcher/Customer Service Representative to enhance operational efficiency. This role involves coordinating service calls, managing technician schedules, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, experience in a customer-focused environment, and the ability to multitask effectively. Join a supportive team culture with opportunities for growth and a competitive compensation package.