Dispatcher & Scheduler — Tech Field Services (Full Benefits)

Talentify.io; United States; On-site; USD 29,797 - 39,743; Full time

Benefits offered by this job

Comprehensive benefits package

Matched 401(k)

Six weeks of paid parental leave

Generous paid time off

100% employee‑owned company

Job summary

A leading technology services provider in the United States is seeking a Dispatcher to manage scheduling and dispatch coordination. The ideal candidate will have at least 2 years of experience, strong organizational skills, and effective communication abilities. Responsibilities include serving as the main point of contact with technicians and customers, tracking support cases, and ensuring timely completion of work. This role offers a competitive pay rate and a comprehensive full-time benefits package.

Qualifications

• Minimum of 2 years of work experience in a similar role.
• Strong organizational, problem-solving, and multi-tasking abilities.
• Effective communication and interpersonal skills.

Responsibilities

• Serve as primary contact with technicians, partners, and customers.
• Schedule and assign onsite field technicians based on availability.
• Document onsite access requirements and communicate with customers.
• Track support cases and dispatch processes in CRM.
• Provide timely professional responses to customer inquiries.

Skills

Organizational skills

Problem-solving abilities

Effective communication

Attention to detail

Multi-tasking abilities

Tools

Excel

Database management

Job description

A leading technology services provider in the United States is seeking a Dispatcher to manage scheduling and dispatch coordination. The ideal candidate will have at least 2 years of experience, strong organizational skills, and effective communication abilities. Responsibilities include serving as the main point of contact with technicians and customers, tracking support cases, and ensuring timely completion of work. This role offers a competitive pay rate and a comprehensive full-time benefits package.