Field Service Dispatcher

VSE; Marietta (GA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP) -

Paid Training

Corporate Chaplains Program

Health insurance

Dental and Vision plan

Flexible Spending Accounts (FSA)

401K Retirement Plan

Paid Holidays & Vacation

Job summary

Vermeer Southeast Sales & Service, Inc. is seeking a Field Service Dispatcher in Georgia to own technician scheduling, routing, and real-time coordination of field service activities.

You will serve as the operational hub between customers, technicians, and leadership to ensure efficient deployment and timely updates. Responsibilities include scheduling and dispatch ownership, real-time communication about arrivals and changes, and maintaining accurate work orders and productivity reporting.

Qualifications

• 2–4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.
• Strong sense of urgency with a commitment to customer service and responsiveness.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Strong oral, written, and interpersonal communication skills.

Responsibilities

• Coordinate and dispatch field service technicians based on customer needs, technician availability, skill set, and geographic efficiency.
• Maintain the daily dispatch schedule and adjust assignments in real time to minimize downtime.
• Serve as the primary point of contact for customers and technicians regarding arrival times, schedule changes, and field updates.
• Monitor work order status and ensure technicians have accurate job details; track availability and schedule changes.

Skills

Urgency

Customer service

Organization

Analytical skills

Problem solving

Communication

Dispatch systems

Job description

Vermeer Southeast Sales & Service, Inc., founded in 1967, is a heavy equipment sales and service dealership with locations across Florida, Georgia, and Alabama. VSE is a 100% employee-owned company committed to delivering best-in-class support across the heavy equipment sales and service lifecycle.

About the role: Field Service Dispatcher

The Field Service Dispatcher fully owns technician scheduling, routing, and daily coordination of field service activities. This role ensures efficient deployment of field resources, timely customer updates, and accurate real-time work order tracking. The Dispatcher serves as the operational hub between customers, technicians, and leadership.

What you’ll do:

Scheduling & Dispatch Ownership

• Coordinate and dispatch field service technicians based on customer needs, technician availability, skill set, and geographic efficiency.
• Maintain the daily dispatch schedule and adjust assignments in real time to minimize downtime.
• Prioritize incoming service requests to meet response time expectations and operational demands.

Real-Time Communication

• Serve as the primary point of contact for customers and technicians regarding arrival times, schedule changes, emergency calls, and field updates.
• Communicate promptly when delays, reroutes, or urgent changes occur.

Operational Tracking & Documentation

• Monitor work order status throughout the day and ensure technicians have accurate job details.
• Track technician availability, territory coverage, and schedule changes.
• Maintain accurate dispatch records and prepare operational reports, including productivity, response times, and dispatch activity.

Cross-Functional Coordination

• Collaborate with the Field Service Repair Manager on technician capacity, performance trends, and operational challenges.
• Provide the Service Operations Administrative Assistant with accurate work order status updates to support timely closure and warranty processing.

Qualifications:

Education and Experience:

• 2–4 years of experience in dispatching, field service coordination, scheduling, or related operational roles preferred.

Necessary Knowledge, Skills, and Abilities:

• Strong sense of urgency with a commitment to customer service and responsiveness.
• Excellent organizational, analytical, problem-solving, and decision-making skills.
• Strong oral, written, and interpersonal communication skills.
• Proficiency in dispatch, scheduling, and service management systems.

Benefits offered:

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer