Service Dispatcher

Advanced Business Solutions; Saint Augustine (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401K Available

Health Insurance Plan

Job summary

A leading office equipment provider in Saint Augustine, FL is seeking a full-time Service Dispatcher to coordinate service calls and ensure customer satisfaction. Responsibilities include scheduling technicians, direct communications, and maintaining service records. An ideal candidate has strong dispatching and customer service skills, with prior experience preferred. The role offers a salary position with benefits including health insurance and a 401K plan.

Qualifications

• Strong skills in Dispatching and Customer Service.
• Proficiency in Communication and Phone Etiquette.
• Ability to ensure Customer Satisfaction.
• Excellent organizational skills with attention to detail.
• Prior dispatching experience preferred.
• Eager to learn and grow.
• Self-Motivator and team player.

Responsibilities

• Manage coordination of service calls.
• Schedule technicians efficiently.
• Communicate with customers for timely service delivery.
• Maintain accurate records of service orders.

Skills

Dispatching

Customer Service

Communication

Phone Etiquette

Organizational Skills

Problem Solving

Tools

Service Management Software

Job description

President/CEO @ Advanced Business Solutions | US Navy Veteran | 2024-2025 BTA National President | 2022 St. Johns County Chamber Business of the Year

Company Description

Advanced Business Solutions (ABS) is a Premier Office Equipment and Solutions Provider that offers top‑rated equipment, managed services, phone systems, and document management solutions. Recognized as a Top 50 Small Business and honored as an Elite Dealer by ENX Magazine for 10 consecutive years (2015‑2025), ABS is known for delivering exceptional business solutions. Our dedicated team is committed to providing excellent service and fostering strong client relationships. Based on the values of quality and innovation, ABS is a trusted partner for businesses seeking superior office solutions.

Role Description

This is a full‑time, on‑site position for a Service Dispatcher located in St. Augustine, FL. The Service Dispatcher will manage the coordination of service calls, schedule technicians efficiently, and communicate with customers to ensure timely service delivery. The role involves answering and directing incoming calls, addressing customer concerns, maintaining accurate records of service orders, and supporting operational efficiency in service operations.

Qualifications

• Strong skills in Dispatching and Customer Service to manage service schedules and resolve issues effectively
• Proficiency in Communication and Phone Etiquette for professional and efficient interaction with customers and team members
• Ability to ensure Customer Satisfaction by addressing inquiries and providing timely updates on service requests
• Excellent organizational skills and attention to detail
• Prior experience in a dispatching role or similar position is preferred
• Experience with service management software is a plus
• Eager to learn and grow is a plus
• Self‑Motivator
• Team player
• Veterans encouraged to apply as well

Compensation

• Salary Position
• 401K Available
• Health Insurance Plan

Seniority level

Entry level

Employment type

Full-time

Industries

Retail Office Equipment

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