Service Dispatcher & Scheduling Specialist

Chief of Staff Kc; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Chief of Staff KC is partnering with a local client to recruit a detail-oriented Service Coordinator to support daily service operations. You will coordinate service requests, manage technician schedules, communicate with customers, and ensure service documentation is completed.

In this role, you will receive and prioritize requests, schedule inspections, dispatch technicians, and maintain accurate records across CRM and ERP systems to support reliable reporting and billing.

Qualifications

• Two or more years of experience in service coordination, dispatching, scheduling, or a similar role.
• Strong organizational and time-management skills.
• Confidence communicating with technicians, customers, and internal team members.
• Attention to detail and the ability to identify missing information, incomplete documentation, and outstanding follow-up items.
• Proficiency with CRM and ERP systems and Microsoft 365 applications.

Responsibilities

• Receive and prioritize service requests via phone and email with clear expectations.
• Coordinate technician schedules based on qualifications and customer needs.
• Schedule inspections and follow-up work to meet deadlines.
• Manage daily dispatching and maintain an organized weekly service schedule.
• Follow up with technicians to ensure work orders and reports are complete and ready for billing.
• Maintain accurate records across CRM and ERP systems for reliable reporting.
• Monitor open requests, documentation, POs, and follow-up work to prevent delays.

Job description

Chief of Staff KC is partnering with a local client to recruit a detail-oriented Service Coordinator to support daily service operations. You will coordinate service requests, manage technician schedules, communicate with customers, and ensure service documentation is completed.

In this role, you will receive and prioritize requests, schedule inspections, dispatch technicians, and maintain accurate records across CRM and ERP systems to support reliable reporting and billing.