Service Dispatcher: Scheduling & Customer Support

Leavitt Machinery; Portland (OR); Sur place; USD 59 000 - 62 000; Plein temps

Avantages offerts par ce poste

401K contributions

Medical health plan

Dental plan

Vision plan

Telehealth plan

Life insurance

Disability insurance

Employee assistance program

Professional development

Résumé du poste

Leavitt Machinery in Portland, Oregon is seeking an organized and customer-oriented Service Dispatcher to coordinate service jobs, schedule Technicians, and manage work orders to meet internal and external customer requirements.

The role requires strong organizational and communication skills, proficiency with MS Office, and the ability to prioritize multiple requests. This onsite position offers competitive benefits and a base salary of $59,000 to $62,300 per year.

Qualifications

• Previous work experience related to dispatching or scheduling.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and planning skills.
• A customer-oriented mindset.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels.
• Ability to prioritize and manage multiple demands in parallel.

Responsabilités

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Connaissances

Dispatching

MS Office

Organizational skills

Customer-oriented

Communication skills

Interpersonal skills

Multitasking

Scheduling

Outils

MS Office Suite (Word, Excel, Outlook)

Description du poste

Leavitt Machinery in Portland, Oregon is seeking an organized and customer-oriented Service Dispatcher to coordinate service jobs, schedule Technicians, and manage work orders to meet internal and external customer requirements.

The role requires strong organizational and communication skills, proficiency with MS Office, and the ability to prioritize multiple requests. This onsite position offers competitive benefits and a base salary of $59,000 to $62,300 per year.