Service Dispatcher

Leavitt Machinery Canada Inc.; Portland (OR); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Company-matched 401K contributions

Comprehensive medical plan

Dental and vision plans

Telehealth plan with MDLive

Life insurance and disability

Employee assistance programs

Ongoing professional development

Job summary

Leavitt Machinery is seeking an organized Service Dispatcher to join our Portland, Oregon team. You will coordinate service jobs, assign work to Technicians, and manage work orders in our ERP system, ensuring responsive service to internal and external customers.

The ideal candidate will have dispatching or scheduling experience, strong MS Office skills, and excellent planning, communication, and interpersonal abilities. This is an onsite role with competitive compensation and benefits.

Qualifications

• Previous work experience related to dispatching or scheduling.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and planning skills.
• A customer-oriented mindset.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels.
• Ability to prioritize and manage multiple demands in parallel.

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians.
• Managing new and ongoing work orders using an ERP system.
• Utilizing the service scheduler to prioritize and schedule appointments.
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively.
• Managing incoming job leads using established processes.
• Maintaining professional and effective communication with customers.
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy.
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed.

Skills

Dispatching

Scheduling

Organizational skills

Customer service

Verbal and written communication

Interpersonal skills

Multitasking

Prioritization

Tools

MS Office Suite

Job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. Leavitt Machinery is an integral entity of Leavitt Industrial Group.

The Opportunity

Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Portland, Oregon. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Company-matched 401K contributions
• Comprehensive and competitive medical health care plan
• Medical benefits and extended health service coverage
• Dental plan and vision plan
• Telehealth plan with MDLive
• Life insurance and disability insurance
• Employee assistance programs
• Ongoing professional development and training opportunities

The base pay range for this role is: $59,000 to $62,300 annually, depending on experience.

This is an onsite role based in Portland, Oregon.

Leavitt Machinery would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.