Dynamic Service Dispatcher: Schedule & Customer Care

Leavitt Machinery Canada Inc.; Portland (OR); On-site; USD 59,000 - 62,000; Full time

Benefits offered by this job

Company-matched 401K contributions

Comprehensive medical plan

Dental and vision plans

Telehealth plan with MDLive

Life insurance and disability

Employee assistance programs

Ongoing professional development

Job summary

Leavitt Machinery is seeking an organized Service Dispatcher to join our Portland, Oregon team. You will coordinate service jobs, assign work to Technicians, and manage work orders in our ERP system, ensuring responsive service to internal and external customers.

The ideal candidate will have dispatching or scheduling experience, strong MS Office skills, and excellent planning, communication, and interpersonal abilities. This is an onsite role with competitive compensation and benefits.

Qualifications

• Previous work experience related to dispatching or scheduling.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent organizational skills and planning skills.
• A customer-oriented mindset.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels.
• Ability to prioritize and manage multiple demands in parallel.

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians.
• Managing new and ongoing work orders using an ERP system.
• Utilizing the service scheduler to prioritize and schedule appointments.
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively.
• Managing incoming job leads using established processes.
• Maintaining professional and effective communication with customers.
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy.
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed.

Skills

Dispatching

Scheduling

Organizational skills

Customer service

Verbal and written communication

Interpersonal skills

Multitasking

Prioritization

Tools

MS Office Suite

Job description

Leavitt Machinery is seeking an organized Service Dispatcher to join our Portland, Oregon team. You will coordinate service jobs, assign work to Technicians, and manage work orders in our ERP system, ensuring responsive service to internal and external customers.

The ideal candidate will have dispatching or scheduling experience, strong MS Office skills, and excellent planning, communication, and interpersonal abilities. This is an onsite role with competitive compensation and benefits.