Service Dispatcher & Route Planner

JBC Limited LLC; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

JBC Limited LLC seeks a Service Dispatcher/CSR in Portland, OR to manage customer requests for service calls and coordinate with service technicians. The role involves routing, documentation, and cross-department collaboration to meet service goals.

Responsibilities include handling calls, recording issues, and maintaining efficient dispatch processes while ensuring professional customer interactions. Flexible schedule with weekends/overtime as needed is required.

Qualifications

• Fast-paced, friendly customer service experience required.
• Customer-focused with ability to resolve issues under pressure.
• Detail-oriented with strong listening and interpretive skills.
• Ability to read a Portland metro map to assign routes.
• Excellent telephone etiquette and clear communication.
• Flexibility to work Saturdays and overtime as needed.

Responsibilities

• Handle inbound customer calls to create service orders and document issues.
• Manage call duration to keep customer hold times under two minutes.
• Accurately record service problems using CRM and order screens.
• Present a professional, positive image in all customer interactions.
• Develop and follow dispatch processes: email, CRM, routes and contractor workflows.
• Create efficient technician routes addressing customer requests and productivity.
• Collaborate with other departments to resolve service issues.
• Be adaptable to changing business directions and goals.

Skills

Customer service

English fluency

Reading maps

Data entry

Telephone etiquette

Weekend availability

Job description

JBC Limited LLC seeks a Service Dispatcher/CSR in Portland, OR to manage customer requests for service calls and coordinate with service technicians. The role involves routing, documentation, and cross-department collaboration to meet service goals.

Responsibilities include handling calls, recording issues, and maintaining efficient dispatch processes while ensuring professional customer interactions. Flexible schedule with weekends/overtime as needed is required.