Service Dispatcher

Leavitt Industrial Group; United States; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

RRSP matching

Medical, dental, vision & prescription

Life insurance & disability

Employee assistance programs

Sick leave (100% employer paid)

Professional development

Job summary

Leavitt Machinery in Langley, British Columbia, is seeking an organized Service Dispatcher to join our onsite team. You will schedule and assign jobs to Service Technicians, manage work orders in our ERP system, and coordinate with the service and parts teams to meet customer needs.

The ideal candidate will have dispatching or scheduling experience, strong MS Office skills, excellent organizational abilities, and a customer‑oriented mindset.

Qualifications

• Dispatching or scheduling experience required.
• Strong proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational and planning skills.
• Customer-oriented mindset and professional demeanor.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with internal/external customers.
• Ability to prioritize and manage multiple demands simultaneously.

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians.
• Managing new and ongoing work orders using an ERP system.
• Utilizing the service scheduler to prioritize and schedule appointments.
• Communicating with Service and Parts teams to balance workloads and meet customer needs.
• Managing incoming job leads using established processes.
• Maintaining professional communication with customers.
• Managing WIP reports and billing accuracy for customers.
• Ensuring adherence to safety programs and completing incident reports when needed.

Skills

Dispatching experience

MS Office (Word, Excel, Outlook)

Organizational skills

Customer-focused mindset

Verbal & written communication

Interpersonal skills

Multitasking & prioritization

Tools

ERP system familiarity

MS Office Suite

Job description

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America With an entrepreneurial spirit mission driven approach and customer focused mindset Leavitt has achieved consistent growth over the past 25 years With a focus on learning and continuous improvement we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work

The Opportunity

Leavitt Machinery is looking for an organized and customer oriented Service Dispatcher to join our team in Langley British Columbia.

Essential Duties & Responsibilities

• Scheduling coordinating and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives and ensuring incident reports are completed when needed

Required Skills & Qualifications

• Previous work experience related to dispatching or scheduling
• Strong proficiency with Microsoft Office Word Excel Outlook
• Excellent organizational skills and planning skills
• A customer oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Benefits & Perks

• Competitive compensation and flexible benefits coverage for all eligible employees including an employer matching RRSP plan
• Company paid medical health care plan for you and your dependents
• Dental plan vision plan and prescription drug coverage
• Annual health care spending account
• Life insurance short term disability and travel insurance
• Sick leave plan 100 employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is 55400 to 67700 per year depending on experience.

This is an onsite role based in Langley British Columbia.

We are an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race religion sex national origin disability status veteran status age sexual orientation gender identity or any other characteristic protected by law.

LeavittMachinery