Langley Service Dispatcher — Growth, Scheduling & Impact

Leavitt Industrial Group; United States; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

RRSP matching

Medical, dental, vision & prescription

Life insurance & disability

Employee assistance programs

Sick leave (100% employer paid)

Professional development

Job summary

Leavitt Machinery in Langley, British Columbia, is seeking an organized Service Dispatcher to join our onsite team. You will schedule and assign jobs to Service Technicians, manage work orders in our ERP system, and coordinate with the service and parts teams to meet customer needs.

The ideal candidate will have dispatching or scheduling experience, strong MS Office skills, excellent organizational abilities, and a customer‑oriented mindset.

Qualifications

• Dispatching or scheduling experience required.
• Strong proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational and planning skills.
• Customer-oriented mindset and professional demeanor.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with internal/external customers.
• Ability to prioritize and manage multiple demands simultaneously.

Responsibilities

• Scheduling, coordinating, and assigning jobs to Service Technicians.
• Managing new and ongoing work orders using an ERP system.
• Utilizing the service scheduler to prioritize and schedule appointments.
• Communicating with Service and Parts teams to balance workloads and meet customer needs.
• Managing incoming job leads using established processes.
• Maintaining professional communication with customers.
• Managing WIP reports and billing accuracy for customers.
• Ensuring adherence to safety programs and completing incident reports when needed.

Skills

Dispatching experience

MS Office (Word, Excel, Outlook)

Organizational skills

Customer-focused mindset

Verbal & written communication

Interpersonal skills

Multitasking & prioritization

Tools

ERP system familiarity

MS Office Suite

Job description

Leavitt Machinery in Langley, British Columbia, is seeking an organized Service Dispatcher to join our onsite team. You will schedule and assign jobs to Service Technicians, manage work orders in our ERP system, and coordinate with the service and parts teams to meet customer needs.

The ideal candidate will have dispatching or scheduling experience, strong MS Office skills, excellent organizational abilities, and a customer‑oriented mindset.