Service Dispatcher

Leavitt Machinery; Tukwila (WA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Company-matched 401K contributions

Comprehensive medical health care plan

Ongoing professional development opportunities

Job summary

A growing material handling equipment dealership in Tukwila, WA, is seeking a Service Dispatcher to schedule and coordinate service jobs while managing customer communication. The ideal candidate will have at least one year of customer service experience and be proficient with MS Office. This role offers benefits such as a company-matched 401K and comprehensive health coverage.

Qualifications

• At least one year of related customer service experience.
• Previous dispatching and/or scheduling experience is a strong asset.
• Strong interpersonal skills are necessary.

Responsibilities

• Schedule, coordinate, and assign jobs for Service Technicians.
• Manage new and ongoing work orders using an ERP system.
• Maintain ongoing and professional customer communication throughout each repair.

Skills

Customer service mindset

Organizational skills

Strong proficiency with MS Office Suite

Excellent verbal and written communication skills

Ability to thrive in a fast-paced environment

Job description

Overview

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses with over 60 branches and 1400 employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry. With a focus on learning and continuous improvement, we invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a customer-oriented Service Dispatcher to join our team in Tukwila, Washington. As the Service Dispatcher, you will play a critical role in the successful coordination of service jobs, including scheduling and assigning work to Technicians.

Essential Duties & Responsibilities

• Schedule, coordinate, and assign jobs for Service Technicians
• Manage new and ongoing work orders using an ERP system
• Utilize the service scheduler to prioritize and schedule appointments
• Communicate with Service and Parts team members to ensure workloads are maximized, and customer needs are managed proactively
• Own incoming leads using established programs and processes
• Maintain ongoing and professional customer communication throughout the course of each repair job
• Manage the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensure adherence to all safety programs and initiatives, and ensure any necessary incident reports are completed

Required Skills & Qualifications

• At least one year of related customer service experience
• Previous dispatching and/or scheduling experience is a strong asset
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills, planning skills, and multitasking ability
• A customer service mindset and excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work with internal and external customers at all levels
• Ability to thrive in a fast-paced and dynamic work environment

Benefits & Perks

• Company-matched 401K contributions
• Comprehensive and competitive medical health care plan
• Medical benefits and extended health service coverage
• Prescription drug coverage
• Dental plan and vision plan
• Telehealth plan with MDLive
• Life insurance and disability insurance
• Employee assistance programs
• Ongoing professional development and training opportunities

The base pay range for this role is: $45,000 to $55,000 per year, depending on experience.

This is an onsite role based in Tukwila, WA.

Leavitt Machinery & Venturis would like to thank all applicants for their interest. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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