Service Dispatcher: Route Optimization & Customer Care

PurAgain Water; Walnut (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Growth opportunities

Job summary

PurAgain Water in Walnut, CA is hiring a Service Dispatcher to ensure service technicians are dispatched efficiently and customers receive top-notch service. This role is key to keeping our waters filtration team responsive and on schedule.

You will manage service calls, optimize routes with local geography, target an 80% sit rate, maintain CRM records, and work closely with the service team to keep operations running like clockwork.

Qualifications

• Logistics experience from military, warehouse, or delivery roles is a plus.
• Strong knowledge of the local area and traffic patterns.
• Proficient with CRM systems and general computer proficiency.
• Excellent multitasking and prioritization abilities.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Manage service calls and dispatch technicians to resolve customer issues promptly.
• Optimize service routes using local geography and traffic data.
• Aim to maintain an 80% sit rate by scheduling effectively.
• Provide excellent customer service and keep customers informed.
• Apply logistics know-how from past roles to keep operations running smoothly.
• Update and maintain the CRM with accurate service call and technician data.
• Handle time management to ensure timely responses to service requests.
• Collaborate with the service team to ensure smooth operations.

Skills

Logistics Expertise

Local Knowledge

Strong Computer Skills

Time Management

Customer Service

Tools

CRM software

Job description

PurAgain Water in Walnut, CA is hiring a Service Dispatcher to ensure service technicians are dispatched efficiently and customers receive top-notch service. This role is key to keeping our waters filtration team responsive and on schedule.

You will manage service calls, optimize routes with local geography, target an 80% sit rate, maintain CRM records, and work closely with the service team to keep operations running like clockwork.