Service Dispatch Specialist: Route Optimization & Updates

Divine Electric & Plumbing; San Rafael (CA); On-site; USD 32,000 - 37,000; Part time

Benefits offered by this job

Health benefits

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties for families

Holiday pay, vacation pay, & PTO

Job summary

Divine Electric & Plumbing in San Rafael, CA is seeking a part-time Dispatcher to coordinate service calls for our technicians. You will schedule appointments, assign technicians based on location and expertise, and communicate directly with customers to provide updates and resolve issues during visits.

This role also requires maintaining records of service calls, tracking progress, and optimizing routes to improve efficiency and customer satisfaction.

Qualifications

• High school diploma or equivalent (GED).
• Experience preferred in scheduling and dispatch software (ServiceTitan preferred).
• Competent with Microsoft Office Suite (Outlook, Word, Excel).
• Typing speed of 35+ WPM is often required.
• Strong verbal and written communication skills.
• Excellent phone etiquette.

Responsibilities

• Schedule appointments and dispatch technicians.
• Assign technicians to jobs based on location and expertise.
• Communicate with customers and service personnel to provide updates and resolve issues.
• Maintain records of service calls and track job progress.
• Optimize routes to improve efficiency and customer satisfaction.

Skills

Scheduling software

Microsoft Office

Typing 35+ WPM

Verbal communication

Phone etiquette

Emergency handling

HVAC/Plumbing/Electrical industry exp

Education

High School Diploma

Tools

ServiceTitan

Outlook

Word

Excel

Job description

Divine Electric & Plumbing in San Rafael, CA is seeking a part-time Dispatcher to coordinate service calls for our technicians. You will schedule appointments, assign technicians based on location and expertise, and communicate directly with customers to provide updates and resolve issues during visits.

This role also requires maintaining records of service calls, tracking progress, and optimizing routes to improve efficiency and customer satisfaction.