Service Dispatch Coordinator — Customer-Centric & Growth

Bill Howe Plumbing, Heating & Air, Restoration & Flood; San Diego (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Job summary

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking a Dispatcher to schedule and coordinate service calls, dispatch technicians, and follow up on pending work with customers. The role emphasizes exceptional customer service and accurate logging of arrival times in a fast-paced San Diego environment.

Candidates should have 3+ years of dispatcher experience and strong communication skills to ensure smooth operations across our home services teams in Southern California.

Qualifications

• 3 or more years of experience as a Dispatcher.
• Exceptional customer service.

Responsibilities

• Schedule and coordinate all service calls as they are received
• Dispatch and Debrief service technicians after completion of each call when needed
• Follow up on all pending and recommended work with customers utilizing the pending work log
• Calculate reporting information for arrival times
• Handle changes in policies

Skills

Customer service

Scheduling

Job description

Bill Howe Plumbing, Heating & Air, Restoration & Flood is seeking a Dispatcher to schedule and coordinate service calls, dispatch technicians, and follow up on pending work with customers. The role emphasizes exceptional customer service and accurate logging of arrival times in a fast-paced San Diego environment.

Candidates should have 3+ years of dispatcher experience and strong communication skills to ensure smooth operations across our home services teams in Southern California.