Service Dispatcher ( Houston )

PurAgain Water; Georgia; On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative work environment

Job summary

PurAgain Water in Houston, TX is seeking a detail-oriented Service Dispatcher to coordinate field technicians and ensure customers receive timely, top-quality service.

As a Service Dispatcher, you will manage service calls, optimize routes with local knowledge, maintain CRM records, and collaborate with the service team to keep operations running smoothly.

Qualifications

• Experience in logistics via military, warehouse, or delivery services.
• Strong knowledge of local area and geography.
• Proficient with CRM systems and other computer applications.
• Excellent time management and multitasking.
• Customer-focused with strong communication.

Responsibilities

• Manage service calls and dispatch technicians to resolve issues promptly.
• Optimize routes using knowledge of local geography and traffic.
• Maintain an 80% on-time rate by scheduling daily tasks.
• Provide excellent customer service and keep customers informed.
• Update the CRM with service calls and technician assignments.
• Coordinate with the service team to ensure smooth operations.
• Ensure timely addressing of all service calls.

Skills

LogisticsExpertise

LocalKnowledge

Strong ComputerSkills

TimeManagement

CustomerService

Tools

CRM software

Job description

Houston, United States | Posted on 07/09/2026

Company Overview

Puragain Water, a family-owned business based in Escondido, California, is dedicated to providing top-tier water filtration solutions. With over 30 years of industry experience, Puragain Water has become a trusted name for high-quality water softeners and filtration systems, including whole house systems, reverse osmosis units, and alkaline drinking water solutions.

Growth and Expansion

Puragain Water is on an ambitious growth trajectory, aiming to open six new stores this year and three additional stores annually, with a goal of nationwide expansion. Each store will employ 10-15 people, contributing to a significant increase in workforce from 200 to 350 employees.

Commitment to Excellence

Known for exceptional customer service, Puragain Water offers free professional installation, lifetime servicing, annual water testing, and unlimited service calls. This commitment to quality ensures customers enjoy clean, great-tasting water and long-term satisfaction.

Join Our Team

Puragain Water is seeking talented individuals to join our growing team. We offer competitive compensation, a collaborative work environment, and opportunities for career advancement. If you are passionate about improving water quality and customer satisfaction, we invite you to explore our current job openings.

Job Description

Job Title: Service Dispatcher

Location: Houston, TX

Overview:

Are you a logistics whiz with a knack for managing time andkeeping things running smoothly? PurAgain Water is looking for a Service Dispatcher to join our team. This role is critical in ensuringour service technicians are efficiently dispatched and that ourcustomers receive top-notch service.

What You’ll Do

• Manage service callsand dispatch technicians to resolve customer issues promptly.
• Utilize your strongunderstanding of local geography and traffic flow to optimize service routes.
• Ensure an 80% sitrate for service technicians by effectively scheduling and managingtheir daily tasks.
• Provide excellentcustomer service, keeping customers informed and satisfied.
• Use your logisticsknowledge, whether from military, warehouse, or delivery experience,to keep operations running smoothly.
• Maintain and updatethe CRM system to ensure accurate records of all service calls andtechnician assignments.
• Handle timemanagement with precision, ensuring that all service calls areaddressed in a timely manner.
• Work closely withthe service team, ensuring that everything runs like clockwork.

Requirements

What We’re Looking For:

• LogisticsExpertise: Experience in logistics, whether through military,warehouse, or delivery services like Uber or DoorDash, is highly valued.
• LocalKnowledge: A deep understanding of the local area, ideally havinglived here your whole life.
• Strong ComputerSkills: Proficient in using CRM systems and other computer applications.
• TimeManagement: Excellent at juggling multiple tasks and ensuringthey’re completed efficiently.
• CustomerService: A natural at making customers feel valued and ensuringtheir needs are met.

Why Join Us?

• Competitive $40ksalary with room for growth.
• A supportive teamenvironment where your skills are valued.
• The chance to play akey role in a company dedicated to providing high-quality waterfiltration services.

If you have a passion for logistics, great customerservice skills, and a strong understanding of your local area, we’dlove to hear from you!