Customer Service & Dispatch Specialist

California Water Service; Chico (CA); On-site; USD 83,039,000 - 96,965,000; Full time

Job summary

California Water Service in Chico, CA is seeking an Associate Customer Service Professional to deliver exceptional service in person, by phone, web, email, and chat with proper etiquette and professional language. You will assist customers with inquiries about services, water quality, and billing, and work to resolve issues efficiently.

As part of a collaborative team, you will handle dispatch, service orders, meter reading support, and data entry while maintaining trust and integrity.

Qualifications

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance and resolution of issues.
• Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS)
• Strong reading and writing skills and ability to interpret documents.

Responsibilities

• Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means.
• Provide customer service addressing customer requests or inquiries concerning services, water quality and billing.
• Responsible for scheduling and follow up of service/emergency requests.
• Generate and complete: work orders, emails, document customer accounts and perform data entry as needed.
• Perform tasks associated with daily/monthly/quarterly/annually reports and account exceptions.
• Provide customers with information regarding Company programs and services.

Skills

Customer service

Communication

Multitasking

Attention to detail

Reading & writing

Education

High school diploma or equivalent

Tools

Microsoft Office

Oracle Customer Care & Billing

Field Collection System Application (FCS)

Job description

California Water Service in Chico, CA is seeking an Associate Customer Service Professional to deliver exceptional service in person, by phone, web, email, and chat with proper etiquette and professional language. You will assist customers with inquiries about services, water quality, and billing, and work to resolve issues efficiently.

As part of a collaborative team, you will handle dispatch, service orders, meter reading support, and data entry while maintaining trust and integrity.