Service Dispatcher: Schedule & Customer Coordination

Superior Electrical Mechanical & Plumbing; Rancho Cucamonga (CA); On-site; USD 44,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Employee 401(k)

Supplemental insurance

Paid sick leave

Career development opportunities

Job summary

Superior Electrical, Mechanical, & Plumbing, Inc. is seeking a Service Dispatcher in California to coordinate daily operations for service technicians under department management.

The role focuses on reviewing schedules, monitoring GPS activity, and managing work orders and callbacks to ensure smooth service delivery. Responsibilities include handling customer emails, scheduling calls, documenting work orders, and maintaining clear communication among customers, technicians, and internal teams.

Qualifications

• Minimum of one year of administrative experience.
• Ability to type 35 WPM with high accuracy.
• Ability to multitask and prioritize workflow.
• Strong attention to detail and time management skills.
• Familiarity with plumbing, electrical or construction terminology is a plus.

Responsibilities

• Receive and process inbound customer emails and service technician calls.
• Provide informative and proactive customer service.
• Take detailed work order notes and communicate relevant information to internal teams.
• Schedule and coordinate service calls within department guidelines.
• Create work orders and support documentation to complete service requests.
• Monitor technician workflow and job site progress.
• Follow-up with service technicians, service managers and account managers regarding work orders, callbacks and paperwork.
• Monitor and document GPS on service technicians and provide accurate estimated times of arrival.
• Perform other clerical duties as assigned by the department supervisor.

Skills

Administrative experience

Data entry 35 WPM

Multitasking

Time management

GPS monitoring

Tools

GPS tracking

Job description

Superior Electrical, Mechanical, & Plumbing, Inc. is seeking a Service Dispatcher in California to coordinate daily operations for service technicians under department management.

The role focuses on reviewing schedules, monitoring GPS activity, and managing work orders and callbacks to ensure smooth service delivery. Responsibilities include handling customer emails, scheduling calls, documenting work orders, and maintaining clear communication among customers, technicians, and internal teams.