Service Dispatcher & Operations Coordinator

Pure Water Technology of Central PA; Lancaster (Lancaster County); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Career growth opportunities

Small, collaborative office miljø

Job summary

Pure Water Technology of Central PA is seeking an organized Service Dispatcher/Administrative Coordinator for our Lancaster, PA office. You will coordinate technician schedules, handle service calls, emails, and administrative tasks throughout the day.

The role requires multitasking, clear communication, and strong teamwork in a small-office environment. Prior dispatching or scheduling experience is preferred, with attention to detail and reliability.

Qualifications

• Show strong coordination and multitasking
• Excellent communication and organization
• Experience with scheduling software or CRM helpful
• Able to document calls and scheduling accurately
• Dependable and proactive in a fast-paced office

Responsibilities

• Answer incoming customer service calls and determine action needed
• Gather and document customer and service information
• Schedule and route service technicians efficiently
• Adjust schedules for emergencies or cancellations
• Prioritize service requests based on urgency
• Communicate schedule and service information to technicians and team
• Monitor service activity and follow up on items
• Respond to emails promptly and professionally
• Maintain accurate customer, scheduling, and service records
• Switch between phone, scheduling, email, and admin work without losing details
• Help keep daily office and service operations organized

Skills

Dispatching

Scheduling

Customer service

Office administration

Service coordination

Job description

Pure Water Technology of Central PA is seeking an organized Service Dispatcher/Administrative Coordinator for our Lancaster, PA office. You will coordinate technician schedules, handle service calls, emails, and administrative tasks throughout the day.

The role requires multitasking, clear communication, and strong teamwork in a small-office environment. Prior dispatching or scheduling experience is preferred, with attention to detail and reliability.