Dispatcher & Scheduler: Delight Customers, Keep Ops Moving

DRF Water Heating Solutions; Plainfield (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Career development

Team culture

Advancement opportunities

Job summary

DRF Water Solutions seeks a highly organized Dispatcher/Scheduler to coordinate technician schedules, manage dispatching, and communicate with customers to ensure timely installations. This role blends customer service with operational planning in a fast-paced environment.

Responsibilities include route planning, schedule monitoring, CRM usage, and post-installation follow-up to maintain accurate records and ensure customer satisfaction.

Qualifications

• Strong communication and customer service skills.
• Excellent multitasking, organizational, and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and documentation accuracy.

Responsibilities

• Dispatch & Scheduling: Route and dispatch technicians based on location, availability, and business priorities.
• Monitor schedules throughout the day and adjust for delays, cancellations, and urgent requests.
• Coordinate with technicians, subcontractors, retail partners, and internal teams to ensure smooth operations.
• Ensure all job details, permits, and required materials are in place before installation appointments.
• Troubleshoot scheduling conflicts and operational issues in real time.

Skills

Strong communication

Customer service

Multitasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Scheduling software

Dispatch software

Job description

DRF Water Solutions seeks a highly organized Dispatcher/Scheduler to coordinate technician schedules, manage dispatching, and communicate with customers to ensure timely installations. This role blends customer service with operational planning in a fast-paced environment.

Responsibilities include route planning, schedule monitoring, CRM usage, and post-installation follow-up to maintain accurate records and ensure customer satisfaction.