Service Scheduler ( Walnut )

PurAgain Water; Walnut (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Growth opportunities

Job summary

PurAgain Water in Walnut, CA is hiring a Service Dispatcher to ensure service technicians are dispatched efficiently and customers receive top-notch service. This role is key to keeping our waters filtration team responsive and on schedule.

You will manage service calls, optimize routes with local geography, target an 80% sit rate, maintain CRM records, and work closely with the service team to keep operations running like clockwork.

Qualifications

• Logistics experience from military, warehouse, or delivery roles is a plus.
• Strong knowledge of the local area and traffic patterns.
• Proficient with CRM systems and general computer proficiency.
• Excellent multitasking and prioritization abilities.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Manage service calls and dispatch technicians to resolve customer issues promptly.
• Optimize service routes using local geography and traffic data.
• Aim to maintain an 80% sit rate by scheduling effectively.
• Provide excellent customer service and keep customers informed.
• Apply logistics know-how from past roles to keep operations running smoothly.
• Update and maintain the CRM with accurate service call and technician data.
• Handle time management to ensure timely responses to service requests.
• Collaborate with the service team to ensure smooth operations.

Skills

Logistics Expertise

Local Knowledge

Strong Computer Skills

Time Management

Customer Service

Tools

CRM software

Job description

Walnut, United States | Posted on 09/26/2025

Company Overview: Puragain Water, a family-owned business based in Escondido, California, is dedicated to providing top-tier water filtration solutions. With over 30 years of industry experience, Puragain Water has become a trusted name for high-quality water softeners and filtration systems, including whole house systems, reverse osmosis units, and alkaline drinking water solutions.

Growth and Expansion: Puragain Water is on an ambitious growth trajectory, aiming to open six new stores this year and three additional stores annually, with a goal of nationwide expansion. Each store will employ 10-15 people, contributing to a significant increase in workforce from 200 to 350 employees.

Commitment to Excellence: Known for exceptional customer service, Puragain Water offers free professional installation, lifetime servicing, annual water testing, and unlimited service calls. This commitment to quality ensures customers enjoy clean, great-tasting water and long-term satisfaction.

Join Our Team: Puragain Water is seeking talented individuals to join our growing team. We offer competitive compensation, a collaborative work environment, and opportunities for career advancement.

Job Description

Are you a logistics whiz with a knack for managing time and keeping things running smoothly? PurAgain Water is looking for a Service Dispatcher to join our team. This role is critical in ensuring our service technicians are efficiently dispatched and that our customers receive top-notch service.

What You’ll Do:

• Manage service calls and dispatch technicians to resolve customer issues promptly.
• Utilize your strong understanding of local geography and traffic flow to optimize service routes.
• Ensure an 80% sit rate for service technicians by effectively scheduling and managing their daily tasks.
• Provide excellent customer service, keeping customers informed and satisfied.
• Use your logistics knowledge, whether from military, warehouse, or delivery experience, to keep operations running smoothly.
• Maintain and update the CRM system to ensure accurate records of all service calls and technician assignments.
• Handle time management with precision, ensuring that all service calls are addressed in a timely manner.
• Work closely with the service team, ensuring that everything runs like clockwork.

Requirements

What We’re Looking For:

• Logistics Expertise: Experience in logistics, whether through military, warehouse, or delivery services like Uber or DoorDash, is highly valued.
• Local Knowledge: A deep understanding of the local area, ideally having lived here your whole life.
• Strong Computer Skills: Proficient in using CRM systems and other computer applications.
• Time Management: Excellent at juggling multiple tasks and ensuring they’re completed efficiently.
• Customer Service: A natural at making customers feel valued and ensuring their needs are met.

Why Join Us?

• Competitive $40k salary with room for growth.
• A supportive team environment where your skills are valued.
• The chance to play a key role in a company dedicated to providing high-quality water filtration services.