Service Dispatcher & Operations Coordinator

Unlimited Service Group; Chattanooga (TN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical & Dental Insurance Coverage

Optional Short Term Disability

Long-Term Disability Coverage, plus: +

Life and Vision Insurance

Paid time off for Vacations and</n>H</

401(k) Retirement Plan with Company 6

Job summary

Unlimited Service Group's Chattanooga office is seeking a Service Dispatcher to coordinate daily service operations, schedule technicians, and ensure calls move smoothly from initial contact through completion and billing.

The role requires a highly organized, detail-oriented candidate with strong communication and multi-system proficiency; accuracy and timely follow-up directly impact customer satisfaction, technician productivity, and cash flow.

Qualifications

• Strong organizational and time-management skills.
• Experience dispatching, scheduling, or customer service.
• Ability to work across multiple computer systems.
• Attention to detail and accuracy.
• Familiarity with invoicing or billing processes is a plus.
• Experience with HVAC, plumbing, or other service industries is a plus.

Responsibilities

• Schedule and dispatch service technicians based on priority, availability, location, skill set, and customer requirements.
• Receive and coordinate incoming service requests by phone, email, and online platforms.
• Communicate appointment details, job requirements, and customer information accurately to technicians.
• Monitor technician schedules and job progress throughout the day.
• Adjust schedules to accommodate emergencies, cancellations, delays, and priority service calls.
• Communicate professionally with customers regarding appointments, arrival windows, service updates, and job status.
• Maintain a high level of customer service while effectively managing competing priorities.

Skills

Dispatching

Scheduling

Customer service

Field service

Service administration

Attention to detail

Multi-system proficiency

Communication skills

Time management

Problem-solving

HVAC knowledge

Tools

Microsoft Office

Job description

Unlimited Service Group's Chattanooga office is seeking a Service Dispatcher to coordinate daily service operations, schedule technicians, and ensure calls move smoothly from initial contact through completion and billing.

The role requires a highly organized, detail-oriented candidate with strong communication and multi-system proficiency; accuracy and timely follow-up directly impact customer satisfaction, technician productivity, and cash flow.