Dispatch & Operations Coordinator — Service & Safety

Facilities Performance Group; Memphis (TN); On-site; USD 22,000 - 23,000; Full time

Job summary

Facilities Performance Group in Memphis, TN seeks a full-time Dispatcher to interact with clients worldwide via radio, paging and telephonic communications. You will receive service requests, document details, and coordinate with mechanical personnel to ensure timely repairs.

The role requires fluent English, strong data entry (35 wpm), and prior customer service experience. Overtime and shift coverage are part of the duties, with focus on safety and accuracy.

Qualifications

• High school diploma or GED preferred.
• 2+ years of customer service experience preferred but not required.
• Fluent English in reading, writing and speaking.

Responsibilities

• Talk with clients by phone, radio or in person and receive service requests.
• Record time of service call, dispatch time, location and problem description.
• Contact mechanics via radio and IMS to relay repair information and directions.
• Monitor fire alarm systems and crisis/weather lines; dispatch appropriate personnel.

Skills

Fluent English

Typing 35 wpm

Customer service

Education

High school diploma or GED

Job description

Facilities Performance Group in Memphis, TN seeks a full-time Dispatcher to interact with clients worldwide via radio, paging and telephonic communications. You will receive service requests, document details, and coordinate with mechanical personnel to ensure timely repairs.

The role requires fluent English, strong data entry (35 wpm), and prior customer service experience. Overtime and shift coverage are part of the duties, with focus on safety and accuracy.