Intake & Dispatch Coordinator - Customer Experience

SERVPRO Team Cuthbertson; Tennessee; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

Medical, dental, vision insurance

Paid vacation and sick time

9 paid holidays

Professional development opportunities

Job summary

SERVPRO Team Cuthbertson in Chattanooga, TN seeks an Intake/Dispatch Coordinator to streamline communication between customers and operations. You’ll handle lead calls, job referrals, scheduling, and provide friendly, professional service while supporting daily office tasks.

This role offers growth opportunities, paid time off, a 401(k), and comprehensive medical, dental, and vision benefits. Join a collaborative team committed to exceptional customer experiences.

Qualifications

• High school diploma or GED required; higher degree preferred.
• Experience in receptionist/administrative support in an office.
• Excellent customer service, written and verbal communication skills.
• Working knowledge of current business software technologies.

Responsibilities

• Receive and enter lead calls and job referrals with accuracy.
• Provide exceptional customer service and handle inquiries.
• Answer general calls and greet visitors professionally.
• Dispatch and track leads to appropriate teams with timely responses.
• Coordinate production and on-call schedules with teams.

Skills

Customer service

Verbal communication

Written communication

Administrative support

Education

High school diploma or GED

Associate’s or bachelor’s degree preferred

Tools

Office software

Job description

SERVPRO Team Cuthbertson in Chattanooga, TN seeks an Intake/Dispatch Coordinator to streamline communication between customers and operations. You’ll handle lead calls, job referrals, scheduling, and provide friendly, professional service while supporting daily office tasks.

This role offers growth opportunities, paid time off, a 401(k), and comprehensive medical, dental, and vision benefits. Join a collaborative team committed to exceptional customer experiences.