Service Dispatcher: Scheduling & Customer Support

Clipper Petroleum; Flowery Branch (GA); On-site; USD 55,104,000 - 60,614,000; Full time

Job summary

True North Energy Solutions in Flowery Branch, GA is seeking a Dispatcher to coordinate our Service Team and ensure seamless field operations. You’ll work closely with technicians, managers, and customers to deliver excellent service with a focus on safety, teamwork, and efficiency.

Reporting to the Service Manager, you will enter service calls, manage scheduling, and communicate by phone and email to keep customers informed.

Qualifications

• 2 years of relevant experience preferred.
• No degree required.
• Strong organizational skills, detail-oriented, and able to juggle multiple priorities.
• Team player with excellent communication skills and a positive attitude.
• Friendly and professional phone demeanor.
• Tech-savvy with computers, phones, and office equipment.

Responsibilities

• Phone and Email Support: Answer incoming office calls and handle service requests received by phone and email.
• Service Call Management: Enter service calls into our maintenance system and manage daily scheduling and dispatching of service technicians or third-party partners based on skill and location.
• Customer Communication: Send out service quotes, follow up with customers, and maintain consistent communication through phone and email.
• Support Team Collaboration: Assist the Service and Environmental Compliance Managers with service-related tasks as needed.
• On-Call Technician Coordination: Update the weekly on-call technician schedule through the phone system.

Skills

Experience

Job description

True North Energy Solutions in Flowery Branch, GA is seeking a Dispatcher to coordinate our Service Team and ensure seamless field operations. You’ll work closely with technicians, managers, and customers to deliver excellent service with a focus on safety, teamwork, and efficiency.

Reporting to the Service Manager, you will enter service calls, manage scheduling, and communicate by phone and email to keep customers informed.