Service Dispatcher — Fast-Paced HVAC & Plumbing Ops

SWAN Denver; Colorado; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off: vacation and holidays

Training and development

Job summary

SWAN Denver is seeking a Dispatcher to centralize communication between customers, field technicians, and the operations team. You will coordinate technicians, support customers in urgent situations, and ensure service appointments run smoothly and efficiently.

The role emphasizes quick decision-making, strong communication, and a customer-centric approach in a fast-paced environment. Great for candidates with call center and dispatch experience seeking growth in a service-focused company.

Qualifications

• 2+ years of call center experience is required or preferred.
• Dispatch experience is highly preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Coordinate service requests by scheduling and dispatching to field technicians.
• Serve as the main point of contact for field teams, customers, and management.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.
• Monitor schedules and make real-time adjustments to optimize operations.
• Maintain accurate records of service requests, schedules, and incidents.
• Coordinate emergency responses when necessary and allocate resources efficiently.
• Collaborate with other departments to improve service delivery.

Skills

Call center experience

Dispatch experience

Customer service

Communication skills

Multitasking

Computer proficiency

Service-based industry knowledge

Tools

Service Titan

Job description

SWAN Denver is seeking a Dispatcher to centralize communication between customers, field technicians, and the operations team. You will coordinate technicians, support customers in urgent situations, and ensure service appointments run smoothly and efficiently.

The role emphasizes quick decision-making, strong communication, and a customer-centric approach in a fast-paced environment. Great for candidates with call center and dispatch experience seeking growth in a service-focused company.