Field Service Dispatcher — Plumbing, HVAC & Electrical

Ostlund - A Service Company; Brighton (MI); On-site; USD 30,000 - 41,000; Full time

Job summary

Ostlund A Service Company is seeking an experienced Dispatcher to support the skilled trades. You will coordinate technicians, manage customer expectations, and keep jobs on track from start to finish.

This non-call-center role is the heartbeat of operations, requiring proactive communication, swift decision-making, and efficient scheduling across plumbing, HVAC, electrical, or facility services.

Qualifications

• Dispatch experience in a service-based or trade environment
• Strong understanding of how field technicians operate day-to-day
• Excellent communication with customers and field teams
• Highly organized with attention to detail
• Ability to juggle multiple jobs and priorities

Responsibilities

• Dispatch and coordinate technicians for service calls, projects, and emergency work
• Prioritize calls based on urgency, location, and technician skillset
• Act as the main point of communication between customers, technicians, and internal teams
• Monitor technician schedules, job progress, and route efficiency in real time
• Provide technicians with accurate job details, scope, and customer expectations
• Ensure jobs are properly documented, completed, and ready for billing
• Review work orders for accuracy, including not-to-exceed limits, materials, and labor
• Communicate updates and delays proactively to customers
• Assist in troubleshooting scheduling conflicts and last-minute changes
• Support technicians in the field with logistics and job information
• Maintain accurate records of calls and schedules in dispatch software
• Ensure all required job checklists, photos, and documentation are completed
• Help drive customer satisfaction through clear communication and follow-up

Skills

Dispatch experience

Field service knowledge

Communication skills

Organizational skills

Problem solving

Dispatch software

Tools

Dispatch software

Job description

Ostlund A Service Company is seeking an experienced Dispatcher to support the skilled trades. You will coordinate technicians, manage customer expectations, and keep jobs on track from start to finish.

This non-call-center role is the heartbeat of operations, requiring proactive communication, swift decision-making, and efficient scheduling across plumbing, HVAC, electrical, or facility services.