Service Dispatcher: HVAC, Refrigeration & Kitchen Equipment

Air Comfort Service Group; West Babylon (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holidays

401(k) with company match

Opportunities for advancement and dev.

Supportive team environment

Job summary

Air Comfort Service Group is seeking an experienced Service Dispatcher to coordinate service calls, support technicians, and keep clients informed. You will act as the central hub between clients, field staff, and service managers, prioritizing urgent needs and maintaining accurate work orders.

The role emphasizes strong organizational skills, multi-tasking, and professional communication to ensure timely service delivery across refrigeration, kitchen equipment, and HVAC environments.

Qualifications

• Minimum of 2 years of hands-on dispatching experience in refrigeration, commercial kitchen equipment, HVAC, or a closely related technical service business.
• Understanding of field service operations, including emergency calls, technician scheduling, parts coordination, and return visits.
• Strong organizational skills and the ability to manage multiple service calls without losing track of details.
• Sound judgment balancing urgent client needs, technician availability, and existing commitments.
• Excellent client service skills with clear, professional telephone and written communication.

Responsibilities

• Schedule and dispatch technicians based on technical expertise, location, availability, and service urgency.
• Manage the daily dispatch board and adjust schedules as emergencies, delays, and client needs arise.
• Coordinate service calls, preventive maintenance, and return visits to support timely completion.
• Build efficient routes that maximize technician time and resources.

Skills

Dispatching experience

Organizational skills

Client communication

Problem solving

Dispatch software proficiency

Job description

Air Comfort Service Group is seeking an experienced Service Dispatcher to coordinate service calls, support technicians, and keep clients informed. You will act as the central hub between clients, field staff, and service managers, prioritizing urgent needs and maintaining accurate work orders.

The role emphasizes strong organizational skills, multi-tasking, and professional communication to ensure timely service delivery across refrigeration, kitchen equipment, and HVAC environments.