Service Dispatch Specialist — HVAC, Plumbing & Electrical

Ace Cooling Heating Plumbing and Electrical; Phoenix (AZ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off

Training & Development

Career Growth

Team Environment

Job summary

Ace Home Services is seeking an experienced Dispatcher to coordinate HVAC, Plumbing, and Electrical service teams, ensuring optimal technician assignment and customer communication. You will manage schedules, track progress, and support parts coordination in a fast-paced local home services operation.

The role requires strong organization, quick decision-making, and a customer-first mindset. Evening and weekend shifts are required, with full-time hours and competitive hourly pay.

Qualifications

• Previous dispatching experience required.
• ServiceTitan experience strongly preferred.
• Home services dispatch experience in HVAC, Plumbing, or Electrical preferred.
• Strong organizational and multitasking skills.

Responsibilities

• Dispatch technicians to service calls based on skill, location and availability.
• Monitor and adjust schedules to maximize efficiency and customer satisfaction.
• Track start times, departures and route progress.
• Maintain records of qualifications, certifications and coverage areas.
• Provide real-time schedule updates to field technicians and customers.
• Forecast staffing needs 2-3 days in advance and coordinate parts for calls.

Skills

Dispatching

Organization

Multitasking

Customer service

Tools

ServiceTitan

Job description

Ace Home Services is seeking an experienced Dispatcher to coordinate HVAC, Plumbing, and Electrical service teams, ensuring optimal technician assignment and customer communication. You will manage schedules, track progress, and support parts coordination in a fast-paced local home services operation.

The role requires strong organization, quick decision-making, and a customer-first mindset. Evening and weekend shifts are required, with full-time hours and competitive hourly pay.