Service Dispatcher - Customer-Focused Scheduler

Gerhart; New Jersey; On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical options

Dental plan

Vision plan

Employer 401k match

Paid time off

Life Insurance

Paid holidays

Job summary

Gerhart is seeking a Service Dispatcher to join our team. The role focuses on scheduling and dispatching service technicians, maintaining clear communication with customers, and coordinating with internal departments to ensure efficient service delivery.

Ideal candidates will be organized, detail-oriented, and able to multitask in a fast-paced, industrial environment while lifting up to 20 lbs as needed and providing exceptional customer service.

Qualifications

• Proven experience in dispatching, customer service, or a related role.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm under pressure in a fast-paced environment.

Responsibilities

• Schedule and dispatch service technicians to customer sites based on service requests, urgency, and technician availability.
• Communicate with customers to confirm service appointments, provide updates, and address inquiries or concerns.
• Handle incoming phone calls and maintain accurate records of service requests and technician assignments.
• Monitor the progress of service jobs to ensure timely completion and resolve scheduling conflicts.
• Coordinate with internal departments to provide resources and information for each service job.

Skills

Dispatching

Customer service

Communication

Time management

Problem solving

Multitasking

Teamwork

Tools

Scheduling software

Microsoft Office

Job description

Gerhart is seeking a Service Dispatcher to join our team. The role focuses on scheduling and dispatching service technicians, maintaining clear communication with customers, and coordinating with internal departments to ensure efficient service delivery.

Ideal candidates will be organized, detail-oriented, and able to multitask in a fast-paced, industrial environment while lifting up to 20 lbs as needed and providing exceptional customer service.