Dispatcher (Copy)

Precision Door Service; Woodinville (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Precision Door Service is seeking a Dispatcher to manage daily job boards and equitably distribute technician assignments. The role requires strong written and verbal communication, administrative and organizational skills, and the ability to balance multiple priorities while delivering outstanding customer service to internal teams and clients.

You will schedule appointments using a computerized system, respond to inquiries, assist the call center, and maintain careful records of interactions

Qualifications

• Excellent written and verbal communication is essential.
• Strong multitasking and organizational skills are required.
• Attention to detail is critical for scheduling and record-keeping.
• A positive attitude and customer service mindset are important for internal teams and clients.
• Ability to stay calm when customers are distressed or upset.

Responsibilities

• Using a computerized scheduling system, set and dispatch appointments for new and returning customers in multiple markets.
• Respond to service inquiries, resolve issues, and retain accounts via email.
• Ensure appointments are scheduled evenly within technician service areas and communicate changes clearly to technicians.
• Assist the call center with scheduling issues and inquiries.
• Follow up on pending work orders and schedule installations with customers.

Skills

Communication

Multitasking

Attention to detail

Customer service mindset

Calm under pressure

Tools

Word

PowerPoint

Outlook

Excel

Job description

Reporting directly to the Customer Experience Department Manager, the Dispatcher is responsible for managing daily job boards to ensure an efficient and equitable distribution of technician jobs. The incumbent will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain realistic balance among multiple priorities. The Dispatcher is expected to always provide the utmost outstanding customer service and support to our internal teams.

Duties and responsibilities

• Using a computerized scheduling system, set, and dispatch appointments for new and returning customers in multiple markets.
• Responding to issues such as service inquiries, problem resolution, and retaining accounts via email.
• Ensure all appointments are scheduled evenly and within the technician’s service areas.
• Effectively communicate with technicians about upcoming jobs, or changes to appointments when necessary.
• Assist the call center with scheduling issues and inquiries.
• Assist Technicians with follow-up appointments for customers and any scheduling issues.
• Prioritizes conflicting needs; handles matters expeditiously, and proactively, and follows through on projects to successful completion, often with deadline pressures.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Follow up on all pending work orders and work with customers to schedule installations.

Requirements

• Proficient computer skills in Word, PowerPoint, Outlook, and Excel.
• Must have a positive attitude and positive interpersonal skills.
• Self-starter with resourceful initiative and a strong desire to learn.
• Excellent analytical, and decision-making skills with strong initiative
• Excellent attention to detail and accuracy.
• Excellent written and verbal communication, in a positive, professional, and effective manner
• Knowledge of the industry is recommended but not required.
• Ability to multi-task as needed.
• Ability to stay calm when customers are distressed or upset.

Working conditions

• Air-conditioned office.
• Desk and chair.
• General office equipment and supplies.
• Exposure to potential eye strain and muscle strain due to constant use of a computer.
• Must be able to sit for extended periods of time.

• Must be willing to work weekends if needed