Service Dispatcher & Client Care Coordinator

The Waldinger Corporation; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Vision insurance

Paid vacation

Health club reimbursement

Wellness plan with lifestyle spending帳

Job summary

The Waldinger Corporation in Cedar Rapids, IA is seeking a Service Coordinator to manage administrative and operational tasks, improving efficiency, quality, and service. You will oversee service requests and coordinate dispatch for technicians to ensure timely delivery.

The role emphasizes data-driven decisions, client communications, and maintenance scheduling, with opportunities for growth in a stable, customer-focused company.

Qualifications

• 3–5 years of technician support or dispatching experience.
• High School Diploma or GED required.

Responsibilities

• Coordinate and dispatch service technicians to calls and maintain the schedule.
• Maintain clear client communication and professional relations.
• Coordinate monthly preventative maintenance scheduling and contract specifics.
• Assist with procurement of parts and tools and update systems promptly.

Skills

Dispatching

Customer service

Administrative duties

Education

High School Diploma/GED

Job description

The Waldinger Corporation in Cedar Rapids, IA is seeking a Service Coordinator to manage administrative and operational tasks, improving efficiency, quality, and service. You will oversee service requests and coordinate dispatch for technicians to ensure timely delivery.

The role emphasizes data-driven decisions, client communications, and maintenance scheduling, with opportunities for growth in a stable, customer-focused company.