Real-Time Service & Dispatch Coordinator

Marick Mechanical; West Des Moines (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Marick Mechanical located in West Des Moines, Iowa, is looking for a Service Coordinator who will manage customer intake and coordinate technician dispatch. The role requires strong customer service skills and experience in a fast-paced environment.

Ideal candidates will have at least 3 years of experience in customer service, preferably within the construction or service industry. Proficiency in Microsoft Office applications is essential. Join us to help maintain high standards of service for our clients.

Qualifications

• 3 years of customer service experience in a sales/office/corporate setting.
• Experience in the construction/mechanical/service industry is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer phone calls for customer service requests and schedule technician visits.
• Create, open, assign, and close work order requests.
• Provide real-time updates via notes in work orders.

Skills

Customer service experience

Multitasking

Attention to detail

Team player

Proficiency in Microsoft Word

Proficiency in Excel

Proficiency in Outlook

Education

High School diploma or GED

Job description

Marick Mechanical located in West Des Moines, Iowa, is looking for a Service Coordinator who will manage customer intake and coordinate technician dispatch. The role requires strong customer service skills and experience in a fast-paced environment.

Ideal candidates will have at least 3 years of experience in customer service, preferably within the construction or service industry. Proficiency in Microsoft Office applications is essential. Join us to help maintain high standards of service for our clients.