Service Coordinator – Dispatch & Client Support

TWC Services, Inc.; Smyrna (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Wellness reimbursement program

401k with company match and profit‑sh́

Job summary

TWC Services, Inc. is a long‑standing leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment, with a people‑first approach. We are seeking a Service Coordinator to manage service requests, coordinate dispatch, and support technicians to ensure high‑quality, timely service.

Join a stable, employee‑focused company with 115+ years of experience, multiple offices in the Southeast, and growth opportunities through ongoing education, benefits, and career development.

Qualifications

• 0-2 years of technician support or dispatching experience.
• High School Degree or GED required.
• Strong communication and organizational skills.

Responsibilities

• Dispatching: schedule work, update dispatch board, ensure timely service.
• Client relations: maintain good client relations and communicate with clients and supervisor on issues.
• Service agreements: coordinate monthly Preventative Maintenance scheduling and understand client requirements.
• Technician administrative support: log work orders, obtain client approval, assist in parts procurement.

Skills

Dispatching

Client relations

Communication

Organization

Education

High School Diploma or GED

Tools

CRM software

Scheduling systems

Job description

TWC Services, Inc. is a long‑standing leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment, with a people‑first approach. We are seeking a Service Coordinator to manage service requests, coordinate dispatch, and support technicians to ensure high‑quality, timely service.

Join a stable, employee‑focused company with 115+ years of experience, multiple offices in the Southeast, and growth opportunities through ongoing education, benefits, and career development.