Service Coordinator

The Waldinger Corporation

Bloomington (IL)

On-site

USD 38,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Paid holidays

Health, dental and vision insurance

Growth potential with a stable company

Paid vacation

Health club reimbursement

Wellness plan with lifestyle spending

401k with company match and profit‑sh"

Job summary

The Waldinger Corporation in Bloomington, IL is seeking a Service Coordinator to support administrative and operational tasks that improve efficiency, quality, and service performance. You will translate data into actionable insights for the service team and help ensure client expectations are met.

The role requires strong organizational and multitasking abilities, a customer‑focused mindset, and collaboration with technicians and other stakeholders to streamline workflows and drive timely

Qualifications

0–2 years of service analyst experience.
High School Diploma or GED.
Occasional travel may be required.

Responsibilities

Workflow management and coordination of escalated calls.
Review and update work orders to prevent discrepancies and ensure timely invoicing.
Prepare quotes and proposals; price and purchase parts for technicians.
Review billings and enter invoices per client requirements.

Skills

Service analyst experience

Education

High School Diploma/GED

Job description

Description

The Waldinger Corporation has an opportunity for a qualified Service Coordinator in our Bloomington Office.

Job Summary

Responsible for executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Demonstrates client service, strong organizational and multitasking skills, and the ability to analyze data for effective collaboration with other members of the service team.

Responsibilities

Workflow Management: Holds appropriate meetings to ensure efficient work distribution. Responsible for the timely completion of escalated call management.
Work Order Review: Reviews and updates work orders according to client requirements in order to eliminate discrepancies and ensure timely invoicing.
Proposals and Quotes: Reviews, validates, and submits quotes and proposals. Responsible for pricing and purchasing parts for technicians to complete follow-up calls.
Billing Review: Supports the review of work order billings for online clients and enters invoices into third party online programs per the client billing requirements.

Requirements