Service Coordinator

The Waldinger Corporation; Cedar Rapids (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Dental insurance

Vision insurance

Paid vacation

Health club reimbursement

Wellness plan with lifestyle spending帳

Job summary

The Waldinger Corporation in Cedar Rapids, IA is seeking a Service Coordinator to manage administrative and operational tasks, improving efficiency, quality, and service. You will oversee service requests and coordinate dispatch for technicians to ensure timely delivery.

The role emphasizes data-driven decisions, client communications, and maintenance scheduling, with opportunities for growth in a stable, customer-focused company.

Qualifications

• 3–5 years of technician support or dispatching experience.
• High School Diploma or GED required.

Responsibilities

• Coordinate and dispatch service technicians to calls and maintain the schedule.
• Maintain clear client communication and professional relations.
• Coordinate monthly preventative maintenance scheduling and contract specifics.
• Assist with procurement of parts and tools and update systems promptly.

Skills

Dispatching

Customer service

Administrative duties

Education

High School Diploma/GED

Job description

The Waldinger Corporation has an opportunity for a qualified Service Coordinator in our Cedar Rapids Office.

Job Summary

Overall responsibility involves executing administrative and operational tasks to enhance efficiency, quality, and service performance, aiming to exceed our clients' expectations through data-driven decisions. Manages and coordinates service requests to ensure timely and efficient service delivery.

Responsibilities

• Dispatching: Coordinates all scheduled work for assigned technicians. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
• Client Relations: Maintains good client relations and provides clear communication to all external and internal clients.
• Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements.
• Administrative Duties: Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Updates appropriate systems with timely notes.

Requirements

• 3-5 years of technician support or dispatching experience preferred
• High School Diploma/GED

We Offer

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

The Waldinger Corporation is an EOE, including disability/vets.

The Waldinger Corporation participates in E-Verify.