Service Dispatcher and Customer Support Specialist

Impact Fire Services, LLC; Southborough, Northern (MA, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Impact Fire Services, LLC in Southborough, MA is seeking a Dispatcher to support the operations management team. This role focuses on scheduling and administrative tasks and reports to the division manager.

The Dispatcher will emphasize customer service, handle calls, emails, and texts, coordinate technician dispatches, and perform various administrative duties to keep the office running smoothly.

Qualifications

• Strong customer service abilities and clear communication.
• Above-average typing speed.
• Excellent grammar and spelling skills.
• Proficiency with Microsoft Office Suite.
• Pleasant and professional phone manner.
• Neatness and strong organizational skills.
• Excellent listening and communication skills.
• Ability to manage multiple priorities.
• Ability to work across multiple platforms.
• Strong work ethic and professional appearance.

Responsibilities

• Triage incoming customer calls.
• Schedule service for customers as needed.
• Dispatch technicians to customer sites as required.
• Answer phone calls, texts, and emails.
• Provide customer support as necessary.
• Perform miscellaneous administrative tasks (typing, copying, mailing, record keeping, notes).

Skills

Customer service

Typing speed

Grammatical skills

Organizational skills

Communication skills

Multitasking

Phone manners

Teamwork

Adaptability

Learning ability

Tools

Microsoft Office Suite

Job description

Impact Fire Services, LLC in Southborough, MA is seeking a Dispatcher to support the operations management team. This role focuses on scheduling and administrative tasks and reports to the division manager.

The Dispatcher will emphasize customer service, handle calls, emails, and texts, coordinate technician dispatches, and perform various administrative duties to keep the office running smoothly.