Service Dispatcher

Impact Fire Services, LLC; Southborough, Northern (MA, KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Impact Fire Services, LLC in Southborough, MA is seeking a Dispatcher to support the operations management team. This role focuses on scheduling and administrative tasks and reports to the division manager.

The Dispatcher will emphasize customer service, handle calls, emails, and texts, coordinate technician dispatches, and perform various administrative duties to keep the office running smoothly.

Qualifications

• Strong customer service abilities and clear communication.
• Above-average typing speed.
• Excellent grammar and spelling skills.
• Proficiency with Microsoft Office Suite.
• Pleasant and professional phone manner.
• Neatness and strong organizational skills.
• Excellent listening and communication skills.
• Ability to manage multiple priorities.
• Ability to work across multiple platforms.
• Strong work ethic and professional appearance.

Responsibilities

• Triage incoming customer calls.
• Schedule service for customers as needed.
• Dispatch technicians to customer sites as required.
• Answer phone calls, texts, and emails.
• Provide customer support as necessary.
• Perform miscellaneous administrative tasks (typing, copying, mailing, record keeping, notes).

Skills

Customer service

Typing speed

Grammatical skills

Organizational skills

Communication skills

Multitasking

Phone manners

Teamwork

Adaptability

Learning ability

Tools

Microsoft Office Suite

Job description

Position is located out of our Southborough, MA district office.

Job Summary:

The main objectives of this position are to support the operations management team in a dispatching/administrative role. This position is a scheduling and administrative position and reports to the department manager.

The Dispatcher will be responsible for having a strong focus on customer service/support. The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Job Responsibilities:

• Performing triage on incoming customer calls.
• Scheduling service for customers as necessary.
• Dispatching technicians to perform service at customer sites as necessary
• Answer phone calls, text or email messages.
• Provide customer support as necessary.
• Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping and note taking.

Job Requirements:

• Strong customer service skills
• Above average typing speed
• Strong grammatical and spelling skills
• Competency with Microsoft Office Suite
• Pleasant and professional phone manner
• Neatness and organizational skills
• Excellent listening and communication skills
• The ability to manage multiple priorities
• Ability to work simultaneously in multiple platforms
• A strong work ethic and professional appearance
• Ability to adapt to a changing environment
• Ability to work well with co-workers and superiors
• Ability to thrive in fast-paced organization
• The ability to fit in with our culture of teamwork
• An ability to quickly learn new tasks