Fire Protection Dispatch Coordinator

Impact Fire Services; Venice (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holidays

Disability insurance

401(k) company match

Shared Ownership Program

Weekly pay

Job summary

Impact Fire Services is seeking a detail-oriented Customer Service/Dispatch professional to join our fire protection team. You will coordinate service requests, track jobs, and ensure timely communication with clients and technicians.

You will work with accounting on billing, maintain records, and support cross-functional teams. The ideal candidate brings strong MS Office skills, excellent communication, and a proactive, service-minded attitude.

Qualifications

• Strong background in customer and interpersonal communication.
• Proficiency of MS Office: Outlook, Excel, Teams.
• Customer Service/Dispatch - provide helpful, courteous, accessible, responsive and knowledgeable support to staff, clients, and others, at all times.
• Problem Solving - Identifies potential issues, find solutions by looking beyond the obvious, and apply effective methods for solving problems to support the business objectives.
• Detailed oriented and demonstrate a high degree of accuracy when performing data entry and confidence working in a fast-paced environment.
• Ability to analyze and revise operating practices to improve efficiency.

Responsibilities

• Dispatch and coordinate client service work requests to repair and maintain fire protection components to include extinguisher, suppression, and sprinkler systems for our district office.
• Follow-up on current customer jobs to make sure they are completed to the customers' satisfaction.
• Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
• Manage service level expectations which include the technician's arrival & departure times, job quoting and providing timely updates.
• Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
• Track customer paperwork and submit timely and accurately.
• Work cross functionally with other teams and departments.
• Answering phone calls and email messages and providing support to our customer base.

Skills

Customer service

Interpersonal communication

Problem solving

Data entry accuracy

Analytical thinking

Multitasking

Time management

Tools

MS Office

Job description

Impact Fire Services is seeking a detail-oriented Customer Service/Dispatch professional to join our fire protection team. You will coordinate service requests, track jobs, and ensure timely communication with clients and technicians.

You will work with accounting on billing, maintain records, and support cross-functional teams. The ideal candidate brings strong MS Office skills, excellent communication, and a proactive, service-minded attitude.