Customer Experience Specialist & Dispatcher (HVAC)

Sila Services; Weymouth (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Paid holidays

Life insurance

Disability insurance

Training

Job summary

Boston Standard, based in Weymouth, MA, is seeking a friendly Customer Service Representative/Dispatcher to manage a busy phone line, schedule service, and ensure every customer feels cared for. The role emphasizes clear communication with dispatchers and technicians, accurate data entry, and proactive problem solving.

Ideal candidates have 1+ years in customer service, home services experience, and strong multitasking abilities.

Qualifications

• 1+ years of customer service and/or call center required.
• Home services experience preferred.
• Excellent phone presence and communication skills.
• Strong organization and attention to detail.
• Ability to multitask and prioritize in a busy environment.
• Comfortable handling upset or frustrated customers.
• Basic computer proficiency and ability to learn new software quickly.
• Strong written communication skills.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions to understand their needs.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.
• Follow up with customers as needed.
• Identify opportunities for additional services and maintenance plans.
• Enter and maintain accurate customer information in company systems.
• Communicate with dispatchers, technicians, and other team members.
• Handle customer concerns calmly and professionally.
• Assist with administrative tasks and special projects as needed.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Problem solving

Communication skills

Home services

Tools

Microsoft Office

ServiceTitan

Booking software

Job description

Boston Standard, based in Weymouth, MA, is seeking a friendly Customer Service Representative/Dispatcher to manage a busy phone line, schedule service, and ensure every customer feels cared for. The role emphasizes clear communication with dispatchers and technicians, accurate data entry, and proactive problem solving.

Ideal candidates have 1+ years in customer service, home services experience, and strong multitasking abilities.