Service Dispatcher

Leavitt Industrial Group; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive medical, vision & dental

401K matching

Life Insurance

Short Term Disability

Long Term Disability

Employee assistance programs

Retirement savings plan

Job summary

Lonestar Forklift, part of Leavitt Industrial Group, seeks an organized Service Dispatcher in Houston, Texas. The role coordinates service jobs, schedules technicians, and ensures requests align with customer needs and internal standards.

You will manage work orders via ERP, prioritize appointments, and communicate across Service and Parts teams to optimize workloads while maintaining safety and service quality.

Qualifications

• Previous experience in dispatching or scheduling.
• Strong proficiency with MS Office (Word, Excel, Outlook).
• Excellent organizational and planning skills.
• Customer-oriented mindset with strong communication.
• Ability to work with internal and external customers at all levels.
• Ability to prioritize and manage multiple demands in parallel.

Responsibilities

• Schedule, coordinate, and assign jobs to Service Technicians.
• Manage new and ongoing work orders using an ERP system.
• Prioritize and schedule appointments using the service scheduler.
• Communicate with Service and Parts teams to balance workloads and meet customer needs.
• Handle incoming job leads using established processes.
• Maintain professional communication with customers.
• Manage WIP reports and billing review for customers.
• Ensure adherence to safety programs and complete incident reports when needed.

Skills

Dispatching

MS Office

Organization

Customer focus

Communication

Interpersonal skills

Multitasking

Tools

MS Office Suite

Job description

We put a high premium on the kind of people who dig the details and have the skills to orchestrate them to perfection, especially in a high-energy environment. When carried out well, these core values define our continual success.

About Us

Driven by purpose. Lifted by people.

At Leavitt Industrial Group, we believe that success is built on the strength of our people. When you join our team, you’re not just taking a job. You’re launching a rewarding and meaningful career path with endless opportunities for development.

Whether you’re an emerging talent or an industry veteran, we provide the support, mentorship, and resources to help you excel at every stage of your career. At Leavitt Industrial Group, your ideas are encouraged, your ambitions are recognized, and your contributions are rewarded.

We stand under a shared and united Purpose: Together, we lift our world and everything in it. At the core of who we are lies our commitment to keep the world moving. Every day, our products, parts and services do more than just handle goods. Our purpose captures our commitment to lifting our communities, the customers we work with, and our employees.

Our culture is shaped by our core values, including Teamwork, Continuous Improvement, Leadership, Safety, Accountability, and Community & Environment.

Bring your energy, skills, and ambition to one of North America’s fastest-growing private companies—where careers evolve alongside the business, and growth is built into every role. Join a team that’s driving momentum and shaping the future together.

Our employees enjoy a comprehensive range of health benefits and rewards designed to support their well-being and personal and professional growth. This includes but is not limited to:

• Competitive compensation packages
• Annual healthcare spending account
• Retirement savings plan
• Robust orientation, learning, and training programs
• Community support initiatives

At Leavitt Industrial Group, e mployee satisfaction is a top priority, and we are dedicated to helping our employees thrive.

Ready to give your career a lift?

Just starting out, moving into leadership, or digging into your discipline?
Join us.

Lonestar Forklift is a customer-focused material handling equipment dealership with over 30 years of proven success and numerous branch locations across Texas. Lonestar Forklift offers new equipment, used equipment, rentals, service, parts, fleet management, and training for our customers, providing comprehensive and tailored solutions for unique business needs.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and entrepreneurial work culture where you can develop and advance your career while focusing on meaningful work. Lonestar Forklift is an integral entity of Leavitt Industrial Group.

The Opportunity

Lonestar Forkliftis looking for an organized and customer-oriented Service Dispatcher to join our team in Houston, Texas. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.

As the Service Dispatcher, your key responsibilities will include:

• Scheduling, coordinating, and assigning jobs to Service Technicians
• Managing new and ongoing work orders using an ERP system
• Utilizing the service scheduler to prioritize and schedule appointments
• Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
• Managing incoming job leads using established processes
• Maintaining professional and effective communication with customers
• Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
• Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• Previous work experience related to dispatching or scheduling
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent organizational skills and planning skills
• A customer-oriented mindset
• Excellent verbal and written communication skills
• Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
• Ability to prioritize and manage multiple demands in parallel

Lonestar Forklift is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

• Comprehensive medical, vision, and dental benefits for you and your dependents
• Life Insurance, Short Term Disability, and Long Term Disability – 100% employer paid
• Employee assistance programs
• 401K matching

This is an onsite role based in Houston, Texas.

Lonestar Forklift would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.