Service Dispatcher

Lancesoft; Baltimore (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

Lancesoft is seeking a Service Dispatcher for an onsite role in Baltimore, MD. The position is a 12+ month contract with an hourly pay range of $15–$17 per hour.

The Service Dispatcher will handle incoming calls, create dispatch tickets, and coordinate technician schedules daily. Responsibilities include KPI-focused tasks, non-productive time tracking, and collaboration with service management to optimize routes and meet job requirements.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator discusses progress on KPIs and actions to improve KPI performance and field operations

Job description

Job Description:

Job Title: Service Dispatcher

Job Duration: 12+ months

Pay range: $15-$17 USD per hour

Work Type: Onsite (Baltimore, MD 21227)

Overview/Responsibilities: A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.

Key Responsibilities: Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule Proactively distribute work orders for jobs daily Adhere to scheduling guidelines and work order priority to manage schedule Assist with the management and recording of non-productive technician time Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed