Service Dispatcher - Field Ops & Scheduling (Baltimore)

Lancesoft; Baltimore (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

Lancesoft is seeking a Service Dispatcher for an onsite role in Baltimore, MD. The position is a 12+ month contract with an hourly pay range of $15–$17 per hour.

The Service Dispatcher will handle incoming calls, create dispatch tickets, and coordinate technician schedules daily. Responsibilities include KPI-focused tasks, non-productive time tracking, and collaboration with service management to optimize routes and meet job requirements.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator discusses progress on KPIs and actions to improve KPI performance and field operations

Job description

Lancesoft is seeking a Service Dispatcher for an onsite role in Baltimore, MD. The position is a 12+ month contract with an hourly pay range of $15–$17 per hour.

The Service Dispatcher will handle incoming calls, create dispatch tickets, and coordinate technician schedules daily. Responsibilities include KPI-focused tasks, non-productive time tracking, and collaboration with service management to optimize routes and meet job requirements.