Service Scheduler & Dispatcher - Commercial Kitchen Techs

Electric Motor Repair; Rossville (MD); On-site; USD 36,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401K matching

Tuition reimbursement

Profit sharing bonus

Paid vacation

Paid holidays

Job summary

EMR (Electric Motor Repair) is seeking a Service Coordinator in Baltimore, MD to manage daily service scheduling and dispatch technicians across the service area. You will liaise with customers and field staff to ensure efficient calls, timely responses, and high-quality service delivery.

Ideal candidates possess strong communication and organizational skills, the ability to handle multiple tasks, and familiarity with dispatch software.

Qualifications

• Strong customer service attitude and communication skills.
• Excellent organizational and computer skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of the local metropolitan service area.
• Ability to learn and use the company's dispatch and service management software.
• Understanding of technician skill sets and coordinating resources effectively.
• Attention to detail and accurate records.

Responsibilities

• Answer incoming customer calls with professionalism and exceptional service.
• Schedule and dispatch service calls by matching technician availability and expertise.
• Coordinate preventive maintenance, shop repairs, and after-hours requests.
• Monitor schedules, work order status, and dispatch priorities.
• Maintain scheduling records in the service management system.
• Communicate with customers, technicians, and internal teams to ensure timely service.
• Perform other administrative duties for the Service Department.

Skills

Customer service

Communication skills

Organizational skills

Prioritization

Local area knowledge

Dispatch software

Resource coordination

Recordkeeping

Mechanical aptitude

Calm under pressure

Tools

Service management software

Job description

EMR (Electric Motor Repair) is seeking a Service Coordinator in Baltimore, MD to manage daily service scheduling and dispatch technicians across the service area. You will liaise with customers and field staff to ensure efficient calls, timely responses, and high-quality service delivery.

Ideal candidates possess strong communication and organizational skills, the ability to handle multiple tasks, and familiarity with dispatch software.