Service Dispatcher

Butler America Aerospace L.L.C.; Arbutus (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Sick time

Job summary

Butler America Aerospace, LLC. is seeking a Service Dispatcher in Halethorpe, MD to manage incoming customer calls and create dispatch tickets, coordinating daily technician work orders and prioritizing repairs.

This on-site, 12-month contract runs Monday through Friday, 7:00 AM–4:00 PM, with benefits including 401K, medical, dental and vision coverage. Equal opportunity employer. The role requires strong organization and communication to support field operations.

Qualifications

• HS Diploma/GED required.
• On-site role with standard business hours.
• Experience in dispatching or coordinating field teams preferred.

Responsibilities

• Schedule and dispatch technician daily work orders for repairs.
• Manage prioritization of repairs and optimize technician routes.
• Prepare bi-weekly technician schedule with Service Manager.
• Distribute work orders daily and follow scheduling guidelines.
• Monitor KPIs and discuss progress in DMB meetings.
• Ensure S&O guidelines and best practices are followed.

Skills

Scheduling

Dispatching

Customer service

KPI tracking

Education

HS Diploma/GED

Job description

Service Dispatcher

Location: Halethorpe, MD

Job ID: #73365

Pay Range: $15-16
12 month contract

Monday-Friday 7-4pm and it's all on site.

Description

A service dispatcher takes incoming customer calls and creates a dispatch ticket for each service call. Other duties include assisting with marketing as needed and keeping hard copies of customer files and billing.

ONSITE ROLE

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general
• Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed

HS Diploma/GED

HS Diploma/GED

Benefits provided:

• 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at [e-mail].

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