Service Dispatcher Level I

Datawatch Systems; Silver Spring (MD); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan with employer contribution

Paid holidays, sick and vacation

Job summary

Datawatch Systems is seeking a Service Dispatcher Level I to coordinate service requests and dispatch field technicians in a timely manner. You will work with the Service Dispatch Supervisor and focus on accuracy, customer satisfaction, and efficient operations.

The role requires strong organizational skills, the ability to handle multiple tasks, and proficiency in Microsoft Office. Onsite work in Bethesda, MD, with a starting hourly rate of $20–$23 during standard daytime shifts.

Qualifications

• 1+ year in dispatch or related administrative role is preferred.
• Excellent communication and organizational skills are required.
• Proficiency with Microsoft Office and basic computer skills.

Responsibilities

• Coordinate service requests and dispatch with field technicians.
• Maintain regular communication with managers to align on dispatch operations.
• Assist in scheduling and prioritizing service orders to ensure timely responses.
• Monitor dispatch quality and support customer-facing inquiries.
• Escalate issues outside normal parameters to management as needed.
• Collaborate with other departments to support overall service goals.

Skills

Dispatch coordination

Communication

MS Office proficiency

Team collaboration

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Overview

The Service Dispatcher Level I is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and customer satisfaction.

• Location: Bethesda, MD – Onsite
• Travel: No
• Starting Rate: $20.00 - $23.00/hour
• Shift Hours: 8:00 am - 4:00 pm, Monday - Friday

All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check. E/O/E/M/F/V/D

Responsibilities

• Administrative Support: Assist department teams with accomplishing administrative tasks as directed by management.
• Communication and Conflict Resolution: Maintain regular communication with the Service Manager and Supervisor, ensuring alignment in dispatch operations and addressing immediate customer-facing issues.
• Scheduling Oversight: Assist in managing service schedules, while maintaining a commitment to high-quality service.
• Quality Assurance: Assuring the quality of dispatch operations, including monitoring and providing support for internal and external customers.
• Continuous Improvement: Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with business standards.
• Meeting Participation: Attend meetings (as necessary) representing the dispatch team.
• Issue Escalation and Reporting: Proactively identify and elevate issues outside normal operating parameters to the Dispatch Manager or appropriate parties. Report any violations of company policies.
• Cross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.

Qualifications

• Minimum of 1 year of experience in dispatch, with a preference for experience in an administrative or supervisory role. Alternative experience for success includes Customer Service Management, Logistics Coordination, Project Management, Operations Management, Retail Management, Call Center Operations, Technical Support, Schedule Coordinator, and Field Service Coordination.
• Strong communication skills.
• Proficiency in Microsoft Office and familiarity.
• High school diploma or equivalent.

This role is integral to the efficiency and success of our service operations, ensuring that our customers receive timely and professional service. If you are a dynamic leader with a passion for logistics and team development, we encourage you to apply.

Benefits

• Choice of multiple Medical Insurance plans
• Choice of two Dental Insurance Plans
• Vision Insurance
• Medical and Dependent Care FSA Accounts
• 401K Plan with a discretionary employer contribution
• 529 Plan Access
• Employee Assistance Program
• Commuter and Parking Benefit
• Short-term Disability and Long-term Disability Insurance
• Employer-paid 50K Life and AD&D Insurance
• Voluntary Life Insurance for Employee, Spouse and Children
• Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
• Annual performance Evaluation and salary adjustment consideration
• Paid holidays, sick and vacation leave
• Job-related tuition reimbursement